SmallBizGenius Analysis
Cbdmd faces scrutiny over product quality and customer service, with mixed reviews highlighting both positive experiences and significant issues. While some customers praise the effectiveness and value of Cbdmd products, others report problems with order fulfillment, product consistency, and unresponsive support.
Category Breakdown
Scores based on analysis of 32 recent reviews
Product Quality
5.0/10Reviewers have mixed opinions on product quality. Some praise the effectiveness of Cbdmd's products for pain relief and sleep, while others report inconsistencies, lack of potency, and even adverse reactions like rashes.
15 reviews mention thisCustomer Service
4.0/10Many reviewers express frustration with Cbdmd's customer service. Common complaints include slow response times, unhelpful representatives, and difficulty resolving issues like returns and refunds.
12 reviews mention thisShipping & Order Fulfillment
4.5/10Several reviewers report problems with shipping and order fulfillment. These issues include delayed shipments, backordered items without notification, and difficulty canceling orders.
8 reviews mention thisSpam Emails & Unsubscribing
3.0/10A few reviewers complain about receiving constant spam emails from Cbdmd, even after attempting to unsubscribe. They find it difficult to stop the unwanted emails.
4 reviews mention thisReturns & Refunds
3.5/10Several reviewers mention issues with returns and refunds. They report difficulties in getting refunds processed, even after returning products as instructed.
5 reviews mention thisPros & Cons
What Customers Love
"The tincture drops work wonders for back pain. CBD freeze lotion is also effective on other joint pain."
"Their CBD products are high quality and reasonable priced."
"Been ordering here for cbd products for some time, fast shipping and helpful customer service."
"The gummies really help me sleep. Fast shipping as well."
"Tried a few others but this is the best dropper is marked so you know how much you are taking."
Common Complaints
"Bought their roll on freeze topical from a local CBD vendor. This stuff was separated and yellowed despite the expiration date showing good for 2 more years. I contacted CBDMd support and they simply said 'not our problem'"
"Their representitive "Ashley" was extremely condescending. BUYER BE WARE!!!!"
"I was notified AFTER my order was placed that the product was back ordered. I waited almost 3 weeks before cancelling the order. The company did not provide updates during this time."
"They make it very difficult to unsubscribe."
"I've been ordering sleep gummies for 7 months. All of a sudden, the items I received are different from my subscription...Seems shady to me..."
Common Questions About Cbdmd
Answers derived from customer review patterns
Is Cbdmd legit and trustworthy?
Cbdmd has a Trustpilot rating of 2.6/5, based on 40 reviews, indicating mixed customer experiences. While some customers praise the quality and effectiveness of their products, a significant number report issues with product consistency, order fulfillment, and customer service. Several reviewers allege deceptive practices, such as deleting negative reviews and bait-and-switch tactics with subscriptions. Therefore, while some customers have positive experiences, potential buyers should exercise caution and carefully weigh the risks before purchasing from Cbdmd.
Based on 40 reviewsDoes Cbdmd have good customer service?
Customer service is a significant point of contention in Cbdmd reviews. Many reviewers report negative experiences with Cbdmd's customer service, citing slow response times, unhelpful representatives, and difficulty resolving issues like returns and refunds. Some reviewers claim that their inquiries were ignored or that they received condescending treatment from customer service staff. However, a few reviewers mention positive experiences with helpful and friendly customer service representatives, indicating that the quality of support may vary.
Based on 12 reviewsIs Cbdmd worth it for small business?
Whether Cbdmd is worth it for small businesses depends on their specific needs and risk tolerance. The company offers a range of CBD products at competitive prices, which may be attractive to businesses looking for affordable options. However, the inconsistent product quality and customer service issues reported by many reviewers raise concerns about reliability. Small businesses that prioritize consistent quality and responsive support may want to consider alternative CBD suppliers with more positive customer feedback.
Based on 32 reviewsWhat is Cbdmd's return policy like?
Cbdmd's website advertises a 60-day return policy, but the actual experiences of reviewers vary. Some reviewers report difficulty obtaining refunds, even after returning products as instructed. One reviewer mentioned being charged a 10% fee for canceling a prepaid order. These reports suggest that the return process may not always be smooth or straightforward, and customers may encounter obstacles when attempting to return products.
Based on 5 reviewsWhy are some Cbdmd customers reporting spam emails?
Several Cbdmd customers report receiving constant spam emails from the company, even after attempting to unsubscribe. This suggests a potential issue with Cbdmd's email marketing practices and compliance with anti-spam regulations. Some reviewers express frustration with the difficulty of unsubscribing and the volume of unwanted emails clogging their inboxes. This issue may deter potential customers who are concerned about privacy and unwanted marketing communications.
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